Browse help topics
Platform
Oogle client portal
my.oogle.net
31 articles
- Add contacts and invite someone to manage your accountUnder Contacts, add people connected to your account, such as a bookkeeper, with Add Contact. Under Managers, invite someone to manage your account with…
- Add or update a card or bank accountGo to Payment Accounts in the client portal and select Add Payment Account to save a card or US bank account (ACH). To change…
- Asking for changes: Quick Fixes, Plus development hours and quoted workAsk for website changes in a Website Support ticket. Website Care includes two Quick Fixes a month for small changes; Website Care Plus has…
- Can't access something? Account, contact and permission problemsMost access problems have a quick fix. Locked out of the portal? Reset your password or recover your username. Lost your two-step phone? Contact…
- Find emails we've sent youSelect Email History under Account in the client portal to see copies of the emails the portal has sent you, such as invoices, payment…
- How billing, due dates and renewals workWebsite Care and Website Care Plus are billed monthly in advance from your start date, with no minimum term and no setup fee. Each…
- How hosting changes work at Oogle todayToday Oogle's team makes hosting changes for you. Open a Website Support ticket, say which website and what you need, and we'll make the…
- How to ask us to change a DNS recordOpen a Website Support ticket in the client portal, name the domain, and paste the exact record type, name and value you need, plus…
- How to cancel a plan or serviceEmail [email protected] to cancel. There's no cancel button in the client portal. You don't need to give a reason or notice, and there's no…
- How to recognize an official Oogle message (and spot phishing)Real Oogle emails come from addresses ending in @my.oogle.net (portal emails from Oogle Billing, Oogle or Support) or @oogle.net (our team). Their links go…
- Keep your Oogle account secureUse a strong password you don't use anywhere else, turn on two-factor authentication under Manage Account, give other people their own login as Managers…
- Pay an invoiceSign in, select Billing, find the invoice on the Open tab and select Pay. Follow Make Payment and Confirm Payment. A Thank You! page…
- Reply to a ticket and check its statusOpen Support, then Tickets, select the ticket and use Add Reply to answer us. Tickets waiting on your answer close automatically after 3 days,…
- Report a website that's down or brokenCheck the site from a second device, then open a Website Support ticket with Emergency priority, the web address and the exact error. Website…
- Send screenshots and files with a ticketOn the Open Ticket form, select Add Attachment and choose your file. A screenshot of the problem, with the address bar showing, is usually…
- Ticket, contact form or phone: which to useClients should open a support ticket in the client portal for anything about their website, hosting or bill. The contact form on oogle.net is…
- View and approve a quoteWhen we send you a quote, it appears in the client portal at my.oogle.net/client/quotations/ and in the Quotations widget on your Dashboard. Open the…
- View your invoices and payment historySelect Billing in the client portal to see your invoices: unpaid ones on the Open tab, paid ones on Closed. Select View to open…
- What to include in a ticket, and what never to sendA good ticket gives the page address, what you did, what you expected, what happened and when it started, plus a screenshot. Never send…
- Why a service is suspended and how to restore itA service is usually suspended because an invoice is unpaid: services are suspended 3 days after the due date. Pay the overdue invoice under…
- How to open a support ticket (and which department to choose)Sign in at my.oogle.net, go to Support, choose Website Support or Billing & Account, fill in the Open Ticket form and select Open Ticket.…
- Welcome to Oogle: how your account, portal, Website Care and support fit togetherYour Oogle account lives in the client portal at my.oogle.net. That's where you pay invoices, see your services and open support tickets. Your website…
- How to sign in to the Oogle client portalGo to my.oogle.net/client/login/, enter the email address your account was set up with and your password, then select Log In. Your invoices, services and…
- Your new client portal account: the welcome email and first sign-inWe create your portal account for you and send an email titled "Welcome to Oogle: your client portal account is ready". To sign in…
- Understanding your client dashboardThe Dashboard at my.oogle.net/client/ is the first page you see after signing in. It shows where your services, invoices and support tickets stand, with…
- Reset a forgotten password or usernameGo to my.oogle.net/client/login/reset/, enter your email address and select Reset Password. Open the email we send, choose a new password and select Set Password.…
- Turn on two-factor authenticationIn the client portal, go to Manage Account, open the Authentication tab, tick Enable Two-Factor Authentication, scan the QR code with an authenticator app,…
- Update your contact and billing informationSign in, select Manage Account, change your details on the Contact Information or Billing Information tab, and select Update My Information. Card and bank…
- Your services and what each status means (Active, Pending, Suspended, Canceled)Select Services in the client portal to see every plan on your account, sorted into Active, Pending, Suspended and Canceled tabs. Active means it's…
- Where to find billing, support and hosting controlsBilling, services and support tickets are in the client portal at my.oogle.net. Hosting, DNS and domain changes aren't in the portal: our team makes…
- How to contact Oogle (ticket, phone, email; what each is for)Clients should open a support ticket in the client portal for website, hosting, billing and account questions. Call 833-336-6453 when you need to talk…
Still need help?
Open a ticket from the client portal and we’ll look into your account with you. Please don’t include passwords or card numbers in a ticket.
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