Add or update a card or bank account
Go to Payment Accounts in the client portal and select Add Payment Account to save a card or US bank account (ACH). To change one you've saved, open it with Edit Credit Card Account or Edit ACH Account.
Applies to: Oogle client portal
On this page
Cards and bank accounts are saved under Payment Accounts in the client portal, at https://my.oogle.net/client/accounts/. Add a new one with Add Payment Account. Cards and US bank accounts (ACH) are accepted, and payments are processed by Stripe.
Add a card or bank account
- Sign in at https://my.oogle.net/client/login/.
- Under Account in the left menu, select Payment Accounts.
- Select Add Payment Account.
- Choose whether you're adding a card or a bank account (ACH).
- Fill in the details on the form.
- Save the account using the button at the bottom of the form.
Update a saved card or bank account
- Go to Payment Accounts.
- Find the card or bank account you want to change and open it.
- Change the details on Edit Credit Card Account (for a card) or Edit ACH Account (for a bank account).
- Save your changes.
Replacing an expired card
When your bank sends a new card, add it or update the saved one before you next pay. It saves a declined payment later.
Paying an invoice
When you select Pay on an invoice, you go through Make Payment and Confirm Payment. See Pay an invoice for the full steps.
You'll know it worked when
The card or bank account appears in your list under Payment Accounts, and the portal shows no error message after you save.
If something goes wrong
- The card is rejected when you save it. Check the card number, expiry date and security code, and that the billing details match what your bank has. If it still fails, contact your card issuer, or try another card.
- A bank account won't save. Check the routing and account numbers against a statement or your bank's app.
- You can't see an option to remove an old card. Open a Billing & Account ticket and tell us which card to remove by its type and expiry date only. Never send the card number.
- You're not sure a payment used the right account. Check the payment on the Transactions page at https://my.oogle.net/client/transactions/. If something's wrong, open a Billing & Account ticket.
- Your billing address is out of date. Change it under Manage Account on the Billing Information tab.
Keep card and bank details in the portal
Never send a card number, security code or bank account number in a ticket, an email, a chat or a phone call. Oogle won't ask you for them. Enter them only on the portal's own pages at my.oogle.net.
Next steps
- Pay an invoice.
- Update your contact and billing information.
Frequently asked questions
Is it safe to save my card in the portal?
Payments are processed by Stripe. Enter card and bank details only on the portal's own pages at my.oogle.net, and never send them by email or in a ticket.
My card has expired. What do I do?
Open Payment Accounts, select the card and update it with Edit Credit Card Account, or add the new card with Add Payment Account.
Can I change my billing address here?
Your billing address is under Manage Account on the Billing Information tab. See Update your contact and billing information.