Update your contact and billing information
Sign in, select Manage Account, change your details on the Contact Information or Billing Information tab, and select Update My Information. Card and bank details are changed separately, under Payment Accounts.
Applies to: Oogle client portal
On this page
Your name, email address, phone number and billing address are kept on one page: Manage Account, which opens Edit My Information at https://my.oogle.net/client/main/edit/. Change what you need and select Update My Information to save.
Cards and bank accounts are kept separately, under Payment Accounts. See Add or update a card or bank account.
The tabs on Edit My Information
- Contact Information: your own name and contact details.
- Billing Information: the details used for billing.
- Additional Settings: other account preferences.
- Authentication: two-factor authentication. See Turn on two-factor authentication.
Change your details
- Sign in at https://my.oogle.net/client/login/.
- Under Account in the left menu, select Manage Account. You can also open it from the account menu in the top bar.
- Select the tab you need: Contact Information or Billing Information.
- Change the fields you want to update. Leave the others as they are.
- Select Update My Information.
Your email address is your username
The portal uses your email address to sign you in. If you change it, use the new address the next time you sign in, and make sure you can receive email there before you save.
You'll know it worked when
The page saves without an error message and shows your new details when you open the tab again. The account menu in the top bar shows your updated name and email address.
If something goes wrong
- The page won't save. Look for a message next to a field. A required field may be empty, or an entry may be in the wrong format. Fix it and select Update My Information again.
- You changed your email address and now can't sign in. Try signing in with the new address. If that fails, use Forgot My Username at https://my.oogle.net/client/login/forgot/ with each address to find out which one the account uses. See Reset a forgotten password or username.
- A field you need to change isn't there, or can't be edited. Open a Billing & Account ticket and tell us what needs to change.
- You need to change who owns the account. That's more than a contact update. Open a Billing & Account ticket and explain what you need. Don't include passwords, card numbers or bank details in the ticket.
Working with someone else on the account?
Instead of putting a colleague's or bookkeeper's details on your own account, add them under Contacts, or invite them under Managers so they have their own login.
Next steps
- Add or update a card or bank account.
- Add contacts and invite someone to manage your account.
Frequently asked questions
How do I update my card?
Cards and bank accounts aren't on this page. Go to Payment Accounts: see Add or update a card or bank account.
Does changing my email address change how I sign in?
Yes. Your email address is your username, so sign in with the new address afterwards.
Someone else helps with my account. Should I put their details here?
No. Keep your own details here and add them as a contact, or invite them as a manager with their own login. See Add contacts and invite someone to manage your account.