View and approve a quote
When we send you a quote, it appears in the client portal at my.oogle.net/client/quotations/ and in the Quotations widget on your Dashboard. Open the Pending tab, read the quote, and select Approve if you want the work to go ahead.
Applies to: Oogle client portal
On this page
Quotes for work outside your plan appear in the client portal at https://my.oogle.net/client/quotations/. There's no link in the left menu: reach them from the Quotations widget on your Dashboard, or go to the address directly. To accept a quote, select Approve.
When you'll get a quote
Your plan covers a set amount of small work. Website Care includes two Quick Fixes a month, and Website Care Plus includes two development hours a month in their place. Bigger work, such as a redesign, a new feature or an integration, is quoted before it starts. A quote appears in the portal only after we send it. See Asking for changes.
The tabs
- Pending: quotes waiting for your decision.
- Approved: quotes you've approved.
- Expired: quotes that have expired. To go ahead with one, ask us for a new quote.
Review and approve a quote
- Sign in at https://my.oogle.net/client/login/.
- On the Dashboard, find the Quotations widget. Or go to https://my.oogle.net/client/quotations/.
- Open the Pending tab.
- Open the quote and read it through: what's included, and the price.
- If you're happy for the work to go ahead, select Approve.
Approve only what you've agreed to
Approving tells us you accept the quote as written. If something's missing or you want a change, ask first and we'll send an updated quote.
You'll know it worked when
The quote moves from the Pending tab to the Approved tab. If you have questions about what happens next, such as timing, ask in your ticket.
If something goes wrong
- You can't find the quote. Check the Pending, Approved and Expired tabs. If it isn't on any of them, we may not have sent it yet. Ask in your ticket.
- The quote is on Expired. Open a Website Support ticket, give the quote number, and ask us to send a new one.
- You don't see an Approve option. The quote may already be approved or expired. Check which tab it's on.
- You approved by mistake. Open a Website Support ticket straight away and give the quote number.
- You have a question about how the work will be billed. Ask in a Billing & Account ticket. Don't include card or bank details.
Next steps
- Asking for changes: Quick Fixes, Plus development hours, and quoted work.
- View your invoices and payment history.
Frequently asked questions
Why don't I see any quotes?
A quote only appears after we send one. If you've asked for work and expected a quote, reply to your ticket and ask about it.
What kind of work gets a quote?
Work outside your plan's included allowance, such as a redesign, a new feature or an integration, is quoted before it starts.
Can I ask for changes to a quote?
Yes. Don't approve it. Reply on the ticket where you asked for the work, or open a Website Support ticket and give the quote number.