Oogle Help Center
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Guides to your client portal, billing, support tickets, domains and DNS, written by the team that runs your website.
Browse by topic
- Getting startedNew to Oogle? How your account, the client portal and support fit together.10 articles
- Client portal and billingInvoices, payments, your services and account settings at my.oogle.net.9 articles
- Support and requestsOpening tickets, reporting a problem and asking for changes to your website.8 articles
- HostingHow your website is hosted, what we handle, and what common errors mean.2 articles
- WordPressSigning in to WordPress, updates and fixing common WordPress problems.3 articles
- Domains and nameserversRegistrations, renewals, nameservers and transfers, at any registrar.11 articles
- Cloudflare DNSDNS records, proxying, SSL modes and fixing DNS and certificate errors.8 articles
- Email, backups and securityEmail settings and delivery, backups and restores, and keeping access safe.5 articles
Getting started
- Welcome to Oogle: how your account, portal, Website Care and support fit together
- How to sign in to the Oogle client portal
- Your new client portal account: the welcome email and first sign-in
- Understanding your client dashboard
- Reset a forgotten password or username
- Turn on two-factor authentication
Recommended guides
Recently updated
- View and approve a quoteWhen we send you a quote, it appears in the client portal at my.oogle.net/client/quotations/ and in the Quotations widget on your Dashboard. Open the…
- Asking for changes: Quick Fixes, Plus development hours and quoted workAsk for website changes in a Website Support ticket. Website Care includes two Quick Fixes a month for small changes; Website Care Plus has…
- Welcome to Oogle: how your account, portal, Website Care and support fit togetherYour Oogle account lives in the client portal at my.oogle.net. That's where you pay invoices, see your services and open support tickets. Your website…
- Common WordPress errors and what to doMost WordPress errors come from a plugin, theme or update. Note the exact message and what changed right before, try the safe checks here,…
- WordPress updates: who does them, backups first, and when an update failsOn Website Care, Oogle applies WordPress, plugin and theme updates and checks your site afterwards, so you don't need to. If you update something…
- WHOIS, RDAP and domain privacyLook up any domain's registrar, dates, status and nameservers at lookup.icann.org. RDAP replaced WHOIS as the official source in January 2025. Domain privacy hides…
Still need help?
Open a ticket from the client portal and we’ll look into your account with you. Please don’t include passwords or card numbers in a ticket.
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