Browse help topics
Topic
Support and requests
Opening tickets, reporting a problem and asking for changes to your website.
8 articles
- Asking for changes: Quick Fixes, Plus development hours and quoted workAsk for website changes in a Website Support ticket. Website Care includes two Quick Fixes a month for small changes; Website Care Plus has…
- How to recognize an official Oogle message (and spot phishing)Real Oogle emails come from addresses ending in @my.oogle.net (portal emails from Oogle Billing, Oogle or Support) or @oogle.net (our team). Their links go…
- Reply to a ticket and check its statusOpen Support, then Tickets, select the ticket and use Add Reply to answer us. Tickets waiting on your answer close automatically after 3 days,…
- Report a website that's down or brokenCheck the site from a second device, then open a Website Support ticket with Emergency priority, the web address and the exact error. Website…
- Send screenshots and files with a ticketOn the Open Ticket form, select Add Attachment and choose your file. A screenshot of the problem, with the address bar showing, is usually…
- Ticket, contact form or phone: which to useClients should open a support ticket in the client portal for anything about their website, hosting or bill. The contact form on oogle.net is…
- What to include in a ticket, and what never to sendA good ticket gives the page address, what you did, what you expected, what happened and when it started, plus a screenshot. Never send…
- How to open a support ticket (and which department to choose)Sign in at my.oogle.net, go to Support, choose Website Support or Billing & Account, fill in the Open Ticket form and select Open Ticket.…
Still need help?
Open a ticket from the client portal and we’ll look into your account with you. Please don’t include passwords or card numbers in a ticket.
Not an Oogle client yet? Get website help