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Getting started
New to Oogle? How your account, the client portal and support fit together.
10 articles
- Welcome to Oogle: how your account, portal, Website Care and support fit togetherYour Oogle account lives in the client portal at my.oogle.net. That's where you pay invoices, see your services and open support tickets. Your website…
- How to sign in to the Oogle client portalGo to my.oogle.net/client/login/, enter the email address your account was set up with and your password, then select Log In. Your invoices, services and…
- Your new client portal account: the welcome email and first sign-inWe create your portal account for you and send an email titled "Welcome to Oogle: your client portal account is ready". To sign in…
- Understanding your client dashboardThe Dashboard at my.oogle.net/client/ is the first page you see after signing in. It shows where your services, invoices and support tickets stand, with…
- Reset a forgotten password or usernameGo to my.oogle.net/client/login/reset/, enter your email address and select Reset Password. Open the email we send, choose a new password and select Set Password.…
- Turn on two-factor authenticationIn the client portal, go to Manage Account, open the Authentication tab, tick Enable Two-Factor Authentication, scan the QR code with an authenticator app,…
- Update your contact and billing informationSign in, select Manage Account, change your details on the Contact Information or Billing Information tab, and select Update My Information. Card and bank…
- Your services and what each status means (Active, Pending, Suspended, Canceled)Select Services in the client portal to see every plan on your account, sorted into Active, Pending, Suspended and Canceled tabs. Active means it's…
- Where to find billing, support and hosting controlsBilling, services and support tickets are in the client portal at my.oogle.net. Hosting, DNS and domain changes aren't in the portal: our team makes…
- How to contact Oogle (ticket, phone, email; what each is for)Clients should open a support ticket in the client portal for website, hosting, billing and account questions. Call 833-336-6453 when you need to talk…
Still need help?
Open a ticket from the client portal and we’ll look into your account with you. Please don’t include passwords or card numbers in a ticket.
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