View your invoices and payment history
Select Billing in the client portal to see your invoices: unpaid ones on the Open tab, paid ones on Closed. Select View to open one or Download for a PDF. Your payments are listed under Transactions, reached from the Dashboard.
Applies to: Oogle client portal
On this page
All your invoices are under Billing in the client portal, at https://my.oogle.net/client/invoices/. Unpaid invoices are on the Open tab and paid ones are on Closed. Your payments are listed separately, on the Transactions page.
View an invoice
- Sign in at https://my.oogle.net/client/login/.
- Select Billing in the left menu, or View invoices on the Dashboard.
- Choose a tab:
- Open for invoices that still need paying.
- Closed for invoices that are settled.
- Find the invoice and select View. It opens as "Invoice #" followed by its number.
- Check the lines and the payments applied, which are listed on the invoice.
Download an invoice as a PDF
- Go to Billing and choose the Open or Closed tab.
- Find the invoice and select Download.
- Save the PDF where you keep your records.
For your accounts
Downloading the PDF of each closed invoice gives you a copy for your bookkeeping that doesn't depend on signing in to the portal.
See your payment history
Your payment history is on the Transactions page. It isn't in the left menu.
- On the Dashboard, scroll down to the Transactions widget. Or go straight to https://my.oogle.net/client/transactions/.
- Choose a tab:
- Approved: payments that went through.
- Pending: payments still being processed.
- Declined: payments that didn't go through.
You'll know it worked when
You can see the invoice you're looking for on the Open or Closed tab, a PDF downloads when you select Download, and your payment shows on the Approved tab under Transactions.
If something doesn't look right
- You paid, but the invoice is still on Open. Check Transactions. If the payment is on Pending, it's still being processed. If it's on Declined, it didn't go through: see Pay an invoice to try again.
- You can't find an old invoice. Look on the Closed tab. A brand-new account won't have any until the first one is issued.
- The PDF doesn't open. Try another browser or PDF viewer, or check your downloads folder. Some browsers save the file without opening it.
- An invoice looks wrong. Open a Billing & Account ticket and give the invoice number. Don't include card numbers or bank details.
- You need a copy of the invoice email. Look in Email History: see Find emails we've sent you.
Next steps
- Pay an invoice.
- How billing, due dates and renewals work.
Frequently asked questions
Where do I get a receipt?
Open the invoice with View. It lists the payments applied to it. Select Download to save the invoice as a PDF.
Why isn't Transactions in the menu?
It's reached from the Transactions widget on the Dashboard, or directly at https://my.oogle.net/client/transactions/.
Can my bookkeeper see our invoices?
Give them their own access rather than sharing your login. See Add contacts and invite someone to manage your account.