Results for “open a ticket”
20 articles found
Support and requests
How to open a support ticket (and which department to choose)
Sign in at my.oogle.net, go to Support, choose Website Support or Billing & Account, fill in the Open Ticket form and select Open Ticket. Website problems go to Website Support; invoices…
Support and requests
Reply to a ticket and check its status
Open Support, then Tickets, select the ticket and use Add Reply to answer us. Tickets waiting on your answer close automatically after 3 days, so reply when we ask a question, even if it's…
Getting started
How to contact Oogle (ticket, phone, email; what each is for)
Clients should open a support ticket in the client portal for website, hosting, billing and account questions. Call 833-336-6453 when you need to talk it through, and email [email protected]…
Support and requests
Send screenshots and files with a ticket
On the Open Ticket form, select Add Attachment and choose your file. A screenshot of the problem, with the address bar showing, is usually the most useful thing you can send. Keep files…
Support and requests
Ticket, contact form or phone: which to use
Clients should open a support ticket in the client portal for anything about their website, hosting or bill. The contact form on oogle.net is for people who aren't clients yet. Phone and…
Cloudflare DNS
How to ask us to change a DNS record
Open a Website Support ticket in the client portal, name the domain, and paste the exact record type, name and value you need, plus what it's for. We make the change in Cloudflare and reply…
Support and requests
What to include in a ticket, and what never to send
A good ticket gives the page address, what you did, what you expected, what happened and when it started, plus a screenshot. Never send passwords, API keys, card numbers, bank details or…
Getting started
Where to find billing, support and hosting controls
…aren't: our team makes those for you when you ask in a ticket. Use the tables below to find what you need. In the client portal Sign in at https://my.oogle.net/client/login/ first.…
Client portal and billing
View your invoices and payment history
Select Billing in the client portal to see your invoices: unpaid ones on the Open tab, paid ones on Closed. Select View to open one or Download for a PDF. Your payments are listed under…
Getting started
Understanding your client dashboard
…you have, what you owe and which support requests are open. Everything on it links to the page with the full details. The welcome banner At the top is a banner that reads "Welcome…
Client portal and billing
Why a service is suspended and how to restore it
…If the service is still suspended after you've paid, open a Billing & Account ticket. Check whether a service is suspended Sign in at https://my.oogle.net/client/login/. Select…
Support and requests
Report a website that's down or broken
Check the site from a second device, then open a Website Support ticket with Emergency priority, the web address and the exact error. Website Care sites are monitored 24/7, so we may…
Hosting
How hosting changes work at Oogle today
Today Oogle's team makes hosting changes for you. Open a Website Support ticket, say which website and what you need, and we'll make the change. There's no hosting control panel for clients…
WordPress
Common WordPress errors and what to do
…what changed right before, try the safe checks below, and open a Website Support ticket. Before anything else Copy the exact error message, or take a screenshot with the address bar…
Email, backups and security
Backups and restores: what's kept and how to ask for a restore
Where Oogle provides backups, we tell you in writing when your service starts how often they're taken, where they're stored and how long they're kept. To get something back, open a Website…
Client portal and billing
Find emails we've sent you
…It's the place to look when an invoice, receipt or ticket reply went to spam or was deleted. Open Email History Sign in at https://my.oogle.net/client/login/. Under Account in the…
Getting started
Welcome to Oogle: how your account, portal, Website Care and support fit together
Your Oogle account lives in the client portal at my.oogle.net. That's where you pay invoices, see your services and open support tickets. Your website plan, Website Care or Website Care…
WordPress
Open your WordPress administration (wp-admin)
Add /wp-admin/ to the end of your website's address, for example example.com/wp-admin/, and sign in with your WordPress username or email and password. If you don't have a WordPress…
WordPress
WordPress updates: who does them, backups first, and when an update fails
…the site breaks, stop, write down what you updated, and open a Website Support ticket. What gets updated WordPress sites have three kinds of software, and each gets its own updates:…
Client portal and billing
View and approve a quote
…widget. Or go to https://my.oogle.net/client/quotations/. Open the Pending tab. Open the quote and read it through: what's included, and the price. If you're happy for the work to go…
Still need help?
Open a ticket from the client portal and we’ll look into your account with you. Please don’t include passwords or card numbers in a ticket.
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