Open your WordPress administration (wp-admin)

To open your WordPress administration, add /wp-admin/ to the end of your website's address, for example https://example.com/wp-admin/, and sign in with your WordPress username (or email address) and password. This is separate from the Oogle client portal: WordPress has its own login for each website.

If you don't have a WordPress account on your site, or you're not sure which one is yours, ask us in a Website Support ticket.

Sign in to WordPress

1. Open your browser and go to your website's address with /wp-admin/ on the end, for example https://example.com/wp-admin/.
2. You'll see the WordPress login form. In Username or Email Address, enter your WordPress username or the email address on your WordPress account.
3. Enter your Password.
4. Tick Remember Me only on your own computer.
5. Select Log In.

If /wp-admin/ doesn't show a login form, try https://example.com/wp-login.php with your own domain in place of example.com. Both normally lead to the same place.

You'll know it worked when

You see the WordPress Dashboard, with a dark menu down the left side (Posts, Media, Pages and more) and your name in the top-right corner. Bookmark the page to come back quickly.

What's in the menu depends on your account's role. An editor sees fewer options than an administrator. If an option you expected is missing, your account may not have that permission.

Reset a lost WordPress password

1. On the login form, select Lost your password?
2. Enter your username or the email address on your WordPress account.
3. Select Get New Password.
4. Open the email from your website and follow the link in it.
5. Choose a new password and save it.

The email comes from your website, not from Oogle, so check your spam folder if it doesn't arrive. If it still doesn't come, your account may use a different email address, or the website may not be sending email. Open a Website Support ticket and tell us which email address you tried.

If you don't have an account

We can't tell you an existing password, and we won't ask for yours. If you need access:

1. Open a Website Support ticket at Support Departments.
2. Give the website address and the name and email address of the person who needs an account.
3. Say what they need to do, for example "edit pages" or "manage the shop". That tells us which role to give them.

WordPress can email the new person a link to choose their own password, so no password needs to go through the ticket.

If you can't sign in

• "The username or password you entered is incorrect." Check Caps Lock and try your email address instead of the username, or the other way round. Then use Lost your password?
• The login page reloads without an error, or keeps sending you back. Clear your browser's cookies for the site, or try a private window. If it still loops, tell us.
• You see "too many failed login attempts" or a lockout message. A security setting has paused logins from your connection. Wait the time shown, then try once more, carefully. If you're still locked out, open a ticket.
• The page shows an error instead of the login form. See Common WordPress errors and what to do.
• The site asks for a code after your password. Your account has two-step login turned on. Enter the code from your authenticator app or email.

Next steps

• WordPress updates: who does them and what to do when one fails
• Asking for changes: Quick Fixes, Plus development hours, and quoted work
• Common WordPress errors and what to do