WORDPRESS SUPPORT
WordPress has stopped cooperating.
Critical errors, white screens, plugin conflicts, updates that went wrong and sites you can't log into. All of it findable, most of it faster than you'd think.
The most common way a WordPress problem gets worse is someone deleting plugins or rolling back to an old backup to make the error go away.
WordPress problems we see constantly.
There has been a critical error on this website
WordPress caught a fatal PHP error. The real message is in the email it sent the admin address, or in the error log. What it means and what to send us.
White screen, no message at all
PHP stopped and error display is off.
An update broke the site
The easiest kind to fix, because we know exactly what changed and when.
Stuck on “briefly unavailable for scheduled maintenance”
An update stopped halfway and left its maintenance flag behind. The message is easy to clear; the half-finished update is the part to check.
A plugin conflict
Two plugins, or a plugin and the theme, that each work alone and break together. Sometimes only for logged-out visitors, or only behind the cache, which is why it looks fine to you.
Can't log in to wp-admin
Redirect loops, an admin email address that no longer exists, a security plugin locking everyone out, or an admin account that's been deleted.
The admin is unusably slow
Usually a plugin doing something expensive on every page load, a bloated options table, or a database nobody has ever cleaned up.
Visitors land on a spam site
Redirects you can't see when you're logged in, strange new admin users, pages you didn't write. That's a compromise, and it's cleanup work before it's anything else.
Media uploads fail
File permissions, a PHP upload limit, or a full disk. Quick to check.
Why WordPress breaks.
It's rarely WordPress itself
WordPress core is stable and heavily tested. Nearly all the trouble comes from what's been added to it: plugins of wildly varying quality, a theme somebody edited directly, and years of updates applied unevenly.
Updates are risky. Not updating is riskier
Every update might break something. Not updating guarantees you accumulate known vulnerabilities, because plugin security problems get published publicly.
The server is part of WordPress too
A host upgrading PHP, a full disk, a memory limit set years ago or an expired certificate all look like "WordPress is broken" from the front. We look at the server logs as well as the site, because the fix is often there.
What to expect
- Get the real error, not the polite one
- Check the fatal error email
- Find out what changed and when
We find the cause before quoting the fix, because on WordPress the two are often unrelated in size.
If the site is down right now.
Don't delete plugins, don't restore an old backup, and don't reinstall WordPress. Each of those can make the error go away and take your recent orders, form entries or content with it. Send us four things instead:
- The address of the site.
- The exact error text, or a photo of the screen.
- What changed last: an update, a new plugin, a host change, an edit.
- What access you have: WordPress admin, hosting, both, neither. If it's neither, say so. There's usually a way back.
Before we change anything, we preserve the site as it is whenever that is technically possible, so there is always a way back and a record of what was there. Then we read the logs.
One-time help or ongoing care?
One-time help fixes today's problem. We diagnose it, tell you the cause and the cost, and fix it once you say yes.
Website Care is the ongoing version: updates tested on a copy, backups we restore, security, hosting, and hack recovery included. $199 a month.
New inquiries get a first reply within one business day. Sites under Website Care get outages, hosting problems and restores handled around the clock.
Free website checkup
Not sure what's wrong? Run a Website Checkup.
If something feels off but you can't say what, the checkup reads what the site shows the world, security, speed, mobile, search and email among them, and reports in seconds. It changes nothing on your site. If it's clearly broken, skip this and send us the error instead.
- Security
- Speed
- Mobile
- Search
- Accessibility
- Structured data
- Social
- AI access
WordPress questions.
Can you fix it without taking the site down?
Usually. Most of the work happens in logs and on a copy rather than on the live site.
How much does WordPress support cost?
One-time help is quoted after we have looked, because the same symptom can be a five-minute fix or a day of work. You know the cost before we start. If you want it looked after from then on, Website Care is $199 a month and includes the updates, security and hack recovery that prevent most of these calls. How we bill.
Do I have to move hosting to you?
No. We work on WordPress sites wherever they're hosted. If the host turns out to be the problem we'll tell you, but that's information, not a condition.
We don't have the admin login any more. Can you still help?
Usually. Hosting access, the domain account or the person who set the site up are all ways back in. Tell us what you do have, even if it's nothing.
We have a lot of plugins. Is that the problem?
Maybe, but the number matters less than the quality. Twenty well-maintained plugins can be healthier than eight abandoned ones.
Do you work on multisite?
Yes. Network installs, shared plugins and per-site problems.
Are you WordPress.org or WordPress.com support?
No. Oogle is an independent company that works on self-hosted WordPress sites. For a WordPress.com account or billing question, WordPress.com's own support is the right place. For a WordPress site that's broken, slow, hacked or needs looking after, that's us.
Most WordPress emergencies are updates nobody got to. Website Care is us doing them on a schedule.
$199 per month
Hosting included. Kept updated, backed up and measured.
Not what you need? See all three ways we work
WordPress not behaving?
Send us the error text or a photo of the screen. That's enough to start.
Rather talk it through? Call 833-336-6453.