stores where downtime costs money
When the website is the shop, everything gets more serious.
Checkout that works on a bad connection, stock that matches reality, order emails that arrive, and a phone number that reaches someone who understands both the store and the server it runs on.
Orders per hour. Once you can work out what an hour of broken checkout costs, the rest of these decisions make themselves.
What a store has to get right.
Everything else is decoration.
Take money reliably
Every payment method your customers use, on every device, on a bad signal.
Make the catalog findable
Search, filtering and categories that don't require knowing your internal terms.
Tell the truth about stock
Overselling costs you a customer and a refund.
Get orders to the people who ship them
Into the warehouse, accounting and shipping without anyone retyping.
Reassure a first-time buyer
Returns, shipping cost, delivery time and who to contact.
Where stores usually go wrong.
The most common cause of intermittent store faults.
Expired API keys, a fraud filter set too tight, or a 3D Secure step failing quietly on mobile.
Nearly always a mail authentication or reputation problem rather than a store bug, which is why store people and hosting people blame each other for weeks.
Where store projects usually start.
Most start in one of these and touch two or three.
Ecommerce work we can show you.
What store owners ask.
Our checkout fails for some people and we can't reproduce it.
Normal, and diagnosable. Intermittent store failures almost always share a factor: a payment method, a browser, a logged out session, a cached page. The answer is in order records and logs rather than in clicking. One confirmed failure with a time on it is usually enough to start.
Should we move off WooCommerce?
Not automatically. Most stores that have outgrown WooCommerce have actually outgrown their implementation or their hosting. Those are much cheaper problems to fix than a replatform. We'll tell you honestly which one you have.
Can you work with our existing developer?
Yes. That's common, particularly where a store needs specific help with payments, performance or infrastructure alongside ongoing work by somebody else.
Three ways to work with us.
Two plans with a published price, and a quote for anything that does not fit either of them.
$199 per month
We host it, update it, protect it and back it up. Two Quick Fixes a month.
What Website Care coversYou need a website built.Website DesignFrom $499 per month
Everything in Website Care, plus the website itself and three hours of development a month in place of the Quick Fixes.
How Website Design worksYou need something else.Quoted ServicesQuoted
Development, stores, migrations, SEO, marketing, AI, and hosting on its own. One-off or monthly, quoted after we look.
Everything else we do
Store not doing what it should?
Tell us what it sells, what it connects to, and what goes wrong. That's enough for a useful first conversation.
Rather talk it through? Call 833-336-6453.