Results for “website down”
20 articles found
Support and requests
Report a website that's down or broken
Check the site from a second device, then open a Website Support ticket with Emergency priority, the web address and the exact error. Website Care sites are monitored 24/7, so we may…
Hosting
What website error messages mean
A website error code tells you roughly where the problem is. 4xx codes usually mean the address or permission is wrong; 5xx codes mean the server or the website's code had a problem. Check…
Cloudflare DNS
Fix DNS and SSL errors
Match the error to its cause: "site can't be reached" is DNS, Cloudflare 521 and 522 mean it can't reach the server, 525 and 526 are certificate problems on the server, and "too many…
Cloudflare DNS
Change DNS without taking your website or email offline
Copy every record to the new DNS host before switching, check the email records twice, remove DNSSEC at the registrar first, then change the nameservers and keep the old DNS in place until…
WordPress
Common WordPress errors and what to do
Most WordPress errors come from a plugin, theme or update. Note the exact message and what changed right before, try the safe checks here, then open a Website Support ticket. Nothing here…
Getting started
Welcome to Oogle: how your account, portal, Website Care and support fit together
…your services and open support tickets. The work on your website itself, hosting, updates, backups and fixes, is done by our team as part of your plan. The pieces, and what each one is…
Domains and nameservers
Troubleshoot a domain that isn't working
Work through four checks in order: has the domain expired, are the nameservers right, is DNSSEC blocking it, and do the records point to the right place. Each takes a minute with ICANN…
Support and requests
How to open a support ticket (and which department to choose)
Sign in at my.oogle.net, go to Support, choose Website Support or Billing & Account, fill in the Open Ticket form and select Open Ticket. Website problems go to Website Support; invoices…
WordPress
WordPress updates: who does them, backups first, and when an update fails
On Website Care, Oogle applies WordPress, plugin and theme updates and checks your site afterwards, so you don't need to. If you update something yourself and the site breaks, stop, note…
Email, backups and security
Backups and restores: what's kept and how to ask for a restore
Where Oogle provides backups, we tell you in writing when your service starts how often they're taken, where they're stored and how long they're kept. To get something back, open a Website…
Cloudflare DNS
Proxied or DNS only: Cloudflare's orange and grey clouds
A proxied record (orange cloud) sends visitors through Cloudflare, which hides your server's address and adds caching, security and a certificate. A DNS-only record (grey cloud) gives out…
WordPress
Open your WordPress administration (wp-admin)
Add /wp-admin/ to the end of your website's address, for example example.com/wp-admin/, and sign in with your WordPress username or email and password. If you don't have a WordPress…
Cloudflare DNS
Why Oogle uses Cloudflare for DNS (and who your DNS provider is)
Every domain on Oogle hosting uses Cloudflare for DNS, in a Cloudflare account Oogle manages. Cloudflare is your authoritative DNS provider; your registrar holds the domain; Oogle makes…
Hosting
How hosting changes work at Oogle today
Today Oogle's team makes hosting changes for you. Open a Website Support ticket, say which website and what you need, and we'll make the change. There's no hosting control panel for clients…
Cloudflare DNS
How to ask us to change a DNS record
Open a Website Support ticket in the client portal, name the domain, and paste the exact record type, name and value you need, plus what it's for. We make the change in Cloudflare and reply…
Domains and nameservers
Domains, hosting and DNS: what each one does
Your domain is the name, registered at a registrar. Hosting is the server that holds your website. DNS is the directory that connects the two. At Oogle, your domain stays at your registrar,…
Getting started
Your services and what each status means (Active, Pending, Suspended, Canceled)
Select Services in the client portal to see every plan on your account, sorted into Active, Pending, Suspended and Canceled tabs. Active means it's running, Pending means it's being set up,…
Getting started
How to contact Oogle (ticket, phone, email; what each is for)
…cancel. Which to use You need to… Use Get help with your website, Website Care or hosting A Website Support ticket Ask about an invoice, payment or your account details A Billing &…
Support and requests
Ticket, contact form or phone: which to use
Clients should open a support ticket in the client portal for anything about their website, hosting or bill. The contact form on oogle.net is for people who aren't clients yet. Phone and…
Client portal and billing
Why a service is suspended and how to restore it
…than to leave it. If your services are all Active and your website isn't working, it isn't a billing problem. Open a Website Support ticket: see Report a website that's down or broken.…
Still need help?
Open a ticket from the client portal and we’ll look into your account with you. Please don’t include passwords or card numbers in a ticket.
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